It's an easy read and I've learned a lot in a subtle, fiction-reading kind of way. The main things I'm taking away from this book are:
1 - "Attrition is a fact of life, but turnover is preventable."
2 - "Find IT (our IT = personalizing the vision/goal), Live IT, Coach IT"
3 - My favorite part - these thought provoking questions...
- In your day - when do you know that you're living your vision/goal?
- What is the experience you're trying to create for your _______/customer/self/choir member?
- How do you personalize your vision/goal?
Thanks for visiting! Reia